Customer Charter
What you can expect from Legge Roofing on every job, big or small.
Our Commitment to You
At Legge Roofing, we are dedicated to delivering exceptional service, high-quality workmanship, and outstanding customer care. Our Customer Charter sets out our promises to ensure you receive a professional, reliable, and customer-focused experience.
Quality and Workmanship
We take pride in the quality of our work and use only high-grade materials to ensure durability and reliability. Our experienced team follows industry best practices to provide long-lasting roofing solutions. Every project we undertake is completed to the highest standard, and we stand by the quality of our craftsmanship.
Honesty and Transparency
We believe in clear and open communication with our customers. From initial consultation to project completion, we provide honest advice, detailed quotes, and transparent pricing with no hidden fees. If unexpected issues arise, we will discuss them with you before proceeding with any additional work.
Customer Satisfaction
Your satisfaction is our priority. We listen to your requirements and tailor our services to meet your needs. If you are not completely satisfied, we will work with you to find a resolution and ensure you are happy with the final result.
Respect and Professionalism
Our team treats your home or business with respect, ensuring a tidy work environment and minimal disruption during roofing projects. We adhere to strict health and safety standards to protect both our team and your property.
Reliability and Timeliness
We understand the importance of completing work on time and within budget. We provide clear timelines for every project and keep you informed of progress. If any delays occur, we communicate promptly and work efficiently to resolve them.
Aftercare and Support
We stand by our work and offer guarantees on our services. Should you require any follow-up support or advice, we are always available to assist you. Our commitment to excellent customer care continues even after your project is completed.
Your Feedback Matters
We value your feedback and use it to continuously improve our services. If you have any suggestions, concerns, or compliments, we encourage you to share them with us.
Contact Us
If you have any questions about our services or commitments outlined in this charter, please get in touch.
Our customer charter in practice
Our customer charter is how we work on every job, big or small. In practice that means:
- A free survey, with photographs of any defects so you can see what we have seen
- An itemised written quote, usually within 48 hours, with no pressure to go ahead
- Our own fully insured team, never subcontracted, with £5 million public liability cover
- New roofs installed to BS 5534 with a 10-year workmanship guarantee
- A tidy site, cleaned up at the end of every day
- Clear communication from start to finish
If we ever fall short of this customer charter, please tell us through our complaints procedure. Citizens Advice also has independent guidance on your rights as a consumer. See our work or contact us.